GPSS- Manager/DM - GO/JC/213/2025 Golden Opportunities

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Job Description Job Title:- Manager/DM -GPSS Key Responsibilities: Lead WFM solutioning and pricing strategy for RFPs and new business opportunities Design and implement end-to-end WFM models, including forecasting, capacity planning, and scheduling Develop and optimize capacity models, staffing plans, and SLA-based delivery frameworks Generate actionable insights for global operations through advanced analytics Drive automation initiatives using Excel, VBA, Power Query, or other relevant tools Collaborate with cross-functional teams for workflow optimization and resource allocation Establish and track performance metrics, proactively identifying areas for improvement Communicate effectively with senior stakeholders, showcasing strong leadership presence Required Qualifications: 7+ years of experience in Workforce Management, preferably in a BPO, shared services, or global operations setup Proven experience with WFM solutioning and pricing for RFPs Proficient in Advanced Excel, including macros, pivot tables, and data automation techniques Strong analytical skills with experience in tools such as Power BI, Tableau, or similar Solid understanding of capacity planning, SLA management, and workforce optimization principles Skills Required RoleGPSS- Manager/DM Industry TypeHospitals/ Health Care Functional AreaIT-Software Required EducationDegree Employment TypeFull Time, Permanent Key Skills CAPACITY PLANNING DATA ANALYST FORECASTING LEADERSHIP RESOURCE BUILDER WORKFORCE MANAGEMENT Other Information Job CodeGO/JC/213/2025 Recruiter Name Skills Required RoleGPSS- Manager/DM Industry TypeHospitals/ Health Care Functional AreaIT-Software Required EducationDegree Employment TypeFull Time, Permanent Key Skills CAPACITY PLANNING DATA ANALYST FORECASTING LEADERSHIP RESOURCE BUILDER WORKFORCE MANAGEMENT Other Information Job CodeGO/JC/213/2025 Recruiter Name,