Global Engineer End User Experience Sandoz India Pvt Ltd
Sandoz India Pvt Ltd
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Telangana
Skills: Monitoring, Root Cause Analysis, Compliance, ITIL, Communication, Interpersonal Skills, Nexthink, Microsoft Intune, IT Analytics, Digital employee experience metrics, Endpoint Management, Security Standards, Problemsolving
About Sandoz India Pvt Ltd
Job Description
Job Description Global Engineer End User Experience (DEX) Configure and maintain Nexthink platform & similar systems for real-time IT analytics and monitoring. Create and manage dashboards, reports, and alerts to track IT performance and user experience. Conduct root cause analysis and provide actionable insights to improve IT services. Monitor and analyze digital employee experience metrics. Identify and address issues impacting employee productivity and satisfaction. Develop and implement strategies to enhance the overall digital experience. Manage and configure/Integration of DEX tolols with Microsoft Intune for endpoint management and security. Deploy and manage applications, policies, and updates across devices using DEX and Intune. Ensure compliance with security standards and best practices. Collaboration And Support Work closely with IT teams to implement and support DEX initiatives. Provide training and support to end-users and IT staff on Nexthink and Intune. Collaborate with stakeholders to understand and address their needs and concerns. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience with Nexthink and Microsoft Intune. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Preferred Skills Experience with other IT management and monitoring tools. Knowledge of ITIL or other IT service management frameworks. Certification in Nexthink and/or Microsoft Intune.,