German Speaking Customer Support Specialist - Digital Advertising Teleperformance Spain

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

Responsibilities:

• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
• Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

• C2-level German and fluent English.
• Experience in customer service.
• Strong communication, organizational, and customer-facing skills with a keen eye for detail.
• Self-driven and able to manage tasks independently while meeting deadlines.



Preferred Qualifications:

• Bachelor’s degree in Business or related fields.
• 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
• Knowledge of home services industries (e.g., plumbing, electrical).

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses.
•  Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package
• Private Health Insurance.
•  Continuous skill development and certifications.
•  Clear career growth opportunities supported by coaches and a motivating team environment.
•  Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
•  Prime office location at the World Trade Center, Barcelona, surrounded by the sea