German Speaking Customer Service For The Top Electronics Company - Athens Greece Patrique Mercier Recruitment JP

Join the dynamic team at Patrique Mercier Recruitment JP and kickstart your career with one of the top electronics companies in Athens, Greece! We are currently looking for passionate German-speaking customer service representatives who are eager to provide outstanding support to our clients in the electronics sector. This is your chance to work with cutting-edge technology and contribute to providing exceptional service experiences while enjoying the beauty and culture of Athens. If you are customer-oriented and ready to tackle challenges in a fast-paced environment, this role is the perfect fit for you. Embrace the opportunity to build your career while being part of a renowned company that values innovation and excellence!

Responsibilities

• Provide exceptional customer service to German-speaking customers through multiple communication channels, including phone, email, and chat.
• Assist customers in troubleshooting and resolving issues related to electronic products and services.
• Maintain a thorough understanding of the company’s products and services to offer accurate support and guidance.
• Document customer interactions and feedback accurately in the company’s CRM system.
• Collaborate with team members to enhance service quality and overall customer experience.
• Participate in ongoing training sessions to keep your knowledge current regarding new products and service updates.
• Suggest improvements for processes and customer engagement strategies.

Requirements

• Fluent in German, both written and spoken; proficiency in English is essential.
• Outstanding communication skills with a strong focus on customer service.
• Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Previous experience in customer service, particularly in the electronics or technology sector, is preferred.
• Familiarity with CRM systems and support software.
• A positive attitude, adaptability, and eagerness to learn in a diverse and dynamic setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )