General Manager Matrix Business Services

About Matrix Business Services

Job Description

The role of General Manager Operational Risk/ Enterprise Risk Management/ Business Risk Management in this job opportunity requires a minimum of 12-15 years of experience, preferably from the FMCG (Fast-Moving Consumer Goods) or Retail industry in Bangalore. The ideal candidate should have an educational qualification of MBA Finance. As a General Manager, you will be responsible for operational risk management, enterprise risk management, and business risk management, including team management. This key leadership position demands a comprehensive understanding of trade promotions, strong operational skills, and the ability to optimize processes effectively. Engaging with clients and managing teams will be a crucial aspect of this role. Your involvement will include working closely with client stakeholders, overseeing operations, and ensuring distributor claims are processed smoothly with high compliance standards. A solid background in FMCG or Retail, along with the necessary qualifications and experience, is essential for this position. Key Responsibilities: Operations Management: - Develop and maintain efficient processes for promotion planning, execution, tracking, and compliance. - Lead process optimization initiatives to improve efficiency and effectiveness. - Continuously enhance processes and service quality. Process Automation and Optimization: - Collaborate with cross-functional teams to implement technology solutions. - Utilize Lean Six Sigma principles to drive operational excellence. Team Leadership: - Establish and lead a large, high-performing team. - Offer guidance, mentorship, and performance feedback to team members. - Cultivate a collaborative and inclusive team culture. Client Engagement: - Serve as the primary contact for clients, ensuring their needs are addressed. - Build and maintain strong client relationships. - Understand client objectives and provide tailored solutions. Communication and Reporting: - Communicate effectively with internal teams, clients, and stakeholders. - Prepare and deliver regular reports on trade promotion performance. - Ensure transparent and clear communication within the organization. Qualities and Skills required: - Strong leadership and people management skills. - Excellent communication and presentation abilities. - Proven experience in operations management and process optimization. - Ability to work collaboratively in a team-oriented environment. - Client-focused with a solutions-oriented mindset. - Strategic thinking and problem-solving skills. - Adaptability and ability to thrive in a dynamic environment. - Knowledge of FMCG or Retail industry trends and best practices. - Proficiency in Microsoft Office Suite and CRM software. - Analytical mindset with the ability to interpret data and make data-driven decisions. If you find this position intriguing and align with your qualifications and experience, please share your resume at hr@matrixbsindia.com.,