General Manager The Hosteller
The Hosteller
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Vendor Management, Guest Relations, Housekeeping, RM, Front Desk, FB, Negotiation skills, Understanding of hospitalityhotel industry, Companys vision, Business expansion plans, Operational standards, Managing a hotel, Hotel launches, Staff fulfilment, Taskbased SOPsTATs, Vendor negotiationsmanagement, Quality Audits, Handle complaints, Settle disputes, Resolving grievances, Customer Feedback, Costeffectiveness, Maximizing operational margins, Motivating staff, Mentoring staff, Liaising with various departments, Coordinating with other departments
About The Hosteller
Job Description
Position: General Manager Organization: The Hosteller url: www.thehosteller.com Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. Understanding the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a network and optimizing its operations with a birds-eye view Understanding of hotel launches, setups, day-to-day operations, staff fulfilment, etc. Knowledge of various departments including front desk, housekeeping, F&B, and experiences Knowledge of task-based SOPs/TATs, vendor negotiations/management, etc. Performing various quality audits about infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis Handle complaints, settle disputes, and resolving grievances and conflicts, or otherwise negotiate with others Interacts with customers to obtain feedback on the quality of products, service levels, and overall satisfaction Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximize operational margins Motivating, mentoring, and aligning co-staff as per company-defined procedures and policies Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc., and ensuring a cordial relationship. Coordinating with other departments within the company to help resolve issues. Job Type: Full-time Benefits: Health insurance Schedule: Day shift Performance bonus Work Location: In person Expected Start Date: 18/06/2024,