Functional Consultant (US Shift) Target Integration

About Target Integration

Job Description

Job Title: Functional Consultant (US Shift) Shift: US Shift (Night Shift) Job Summary: We are seeking an experienced Functional Consultant to join our team and provide high-quality support and guidance to our international clients. The ideal candidate will have hands-on experience in handling international clients, along with strong communication skills and expertise in software implementation and functional training. As a Functional Consultant, you will play a key role in ensuring the successful implementation and optimization of our software solutions, providing support throughout the entire delivery cycle. Key Responsibilities: Client Support & Solutions: Serve as the primary point of contact for clients, understanding and addressing their needs by providing tailored solutions and assisting in troubleshooting and resolving support tickets. Software Implementation: Implement software based on client-specific requirements and ensure the solution aligns seamlessly with their business processes. Training & Coaching: Conduct individual and group training sessions to coach clients on software usage, enabling efficient use of functionalities. Prepare training materials and deliver functional training sessions. Customer Engagement: Actively engage with customers to gather requirements, analyze business processes, and map them effectively within the software environment. End-to-End Delivery Cycle: Accompany clients throughout the entire software delivery lifecycle, from initial configuration to final go-live. Resource Negotiation: Collaborate with internal teams and stakeholders to negotiate the required resources for successful implementation. Quality Assurance: Monitor and verify the development process to ensure accuracy, functionality, and adherence to client specifications. Requirements: Experience: 6 months to 1 years of experience as a Functional Consultant or in a similar role, specifically handling international clients. Technical Skills: Strong understanding of CRM and software implementation processes; experience with troubleshooting support tickets. Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey technical information to non-technical users. Analytical Skills: Ability to analyze customer needs and map business processes effectively. Work Shift: Availability to work in US shift hours (night shift). Preferred Qualifications: Proven track record of delivering software training and guiding clients through the software delivery cycle. Prior experience in a client-facing role within a fast-paced, international environment. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift Application Question(s): How many years of experience you have as a software consultant What is your Notice period in days This is a US shift based role. Are you comfortable with the timings 9pm -6am Work Location: Remote,