Front Office Supervisor The Leela Gandhinagar
The Leela Gandhinagar
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Gandhinagar
Skills: Customer care, Supervision, Training, Issue resolution, Customer satisfaction, Reservation Management, Suggestive selling techniques, Quality Service
About The Leela Gandhinagar
Job Description
1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Allocate rooms to expected arrivals after checking the guests preferences and special requests.,