Front Office Supervisor Forte Kochi

About Forte Kochi

Job Description

Guest Reception: Warmly greet and welcome all guests upon arrival. Check-In and Check-Out: Efficiently handle guest check-in and check-out processes, ensuring accurate billing and record-keeping. Reservation Management: Manage guest reservations, both online and in-person, ensuring room availability and accurate bookings. Guest Assistance: Address guest inquiries, requests, and complaints promptly, ensuring a high level of guest satisfaction. Telephone Handling: Answer and direct phone calls, taking messages or forwarding calls as necessary. Concierge Services: Provide information about local attractions, restaurants, and transportation services, and assist with bookings. Room Assignments: Allocate rooms to guests based on preferences, availability, and special requests. Guest Records Maintenance: Maintain accurate records of guest details, preferences, and special requests in the hotels management system. Coordination with Housekeeping: Communicate with the housekeeping team to ensure rooms are cleaned and ready for guests. Handling VIP Guests: Provide personalized service to VIP guests, ensuring their needs are met. Security and Safety: Monitor guest access, ensuring safety protocols are followed and reporting any suspicious activity. Handling Special Requests: Accommodate special requests such as arranging room service, wake-up calls, or transportation. Upselling Services: Promote hotel services, such as spa treatments or restaurant reservations, to enhance guest experience. Lost and Found: Manage lost and found items, ensuring they are logged and returned to guests promptly. Emergency Procedures: Be knowledgeable about the hotel's emergency procedures and be prepared to assist in case of an emergency. Team Collaboration: Work closely with other departments (housekeeping, maintenance, food and beverage) to ensure seamless service. Daily Reports: Prepare and submit daily front office reports, including occupancy rates and guest feedback. Professional Appearance: Maintain a polished and professional appearance, setting the standard for guest-facing staff. Job Types: Full-time, Permanent Benefits: Food provided Health insurance Leave encashment Provident Fund Schedule: Day shift Morning shift Rotational shift Yearly bonus Work Location: In person,