Front Office Supervisor Best Western Resort

About Best Western Resort

BWH Hotels is a leading global hospitality enterprise comprised of three hotel companies including WorldHotels, Best Western Hotels & Resorts and SureStay Hotels®. The global enterprise boasts approximately 4,300 hotels in over 100 countries and territories worldwide. With 19 unique brands across every chain scale segment, from economy to luxury, BWH Hotels suits the needs of developers and guests in every market as each brand offers its own personality and style.

The Best Western Resort Country Club is situated near Manesar on the Delhi-Jaipur Highway and is surrounded by lush green mustard fields. Pink City (Jaipur) and Taj Mahal (Agra) each are only 200 kilometers away.

Job Description

Location- Manesar, Gurgaon
Budget- 4.20 LPA- 4.80 LPA
Experience- 4-5 Years
Relevant experience- 4 Years is needed
Interview process- F2F only
Skills needed- experience with front office, customer handling, client handling, check-ins and check-outs, transaction handling.
Other Benefits- lodging + meals

Job Role-
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
6. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
7. Cross Check all billing instructions are correctly updated.