Front Office Manager Voyage Hotels & Resorts

About Voyage Hotels & Resorts

Job Description

A Front Office Manager oversees the daily operations of the front desk, including managing staff, handling guest inquiries and complaints, and coordinating with other departments to ensure exceptional guest experiences. This role requires strong leadership, communication, and problem-solving skills. Key Responsibilities: Staff Management: Hiring, training, and supervising front desk staff. Scheduling shifts and managing work assignments. Evaluating employee performance and providing feedback. Guest Services: Greeting and checking in guests, ensuring a smooth and efficient process. Addressing guest inquiries, complaints, and requests promptly and effectively. Resolving guest issues and ensuring guest satisfaction. Front Desk Operations: Managing day-to-day operations of the front desk, including check-in, check-out, and reservations. Ensuring the front desk area is clean, organized, and presentable. Maintaining accurate records of guest interactions and financial transactions. Administrative Tasks: Managing mail distribution, answering phones, and redirecting calls. Organizing files and records, and updating them as needed. Managing office supplies and ordering as needed. Coordination with Other Departments: Coordinating with housekeeping, maintenance, and other departments to ensure smooth operations. Revenue Management: Overseeing reservation procedures, including room allocations, rate management, and inventory control. Implementing strategies to optimize occupancy and revenue. Essential Skills: Strong leadership and management skills. Exceptional communication and interpersonal skills. Excellent customer service skills. Problem-solving and analytical thinking skills. Organizational and time management skills. Technical proficiency with front desk software and reservation systems. Job Types: Full-time, Permanent Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Evening shift Monday to Friday Morning shift Weekend availability Performance bonus Ability to commute/relocate: Tinsukia, Assam: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: FO Manager: 5 years (Required) total work: 10 years (Required) Language: English (Required) Hindi (Required) Bengali (Preferred) Assamese (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person,