Front Office Manager Hotel Copper Folia
Hotel Copper Folia
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Customer care, Supervision, Training, coaching, Reservation Management, Suggestive selling, Counseling
About Hotel Copper Folia
Job Description
Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems and coach and counsel the front deskteam members to ensure a quality operation. Job Type: Full-time Benefits: Cell phone reimbursement Food provided Internet reimbursement Schedule: Day shift Evening shift Morning shift Rotational shift Yearly bonus Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Experience: Front office: 5 years (Preferred) total work: 5 years (Preferred) Language: Hindi (Preferred) English (Preferred) Expected Start Date: 15/08/2024,