Front Office Manager Hotel Grand Godwin

About Hotel Grand Godwin

Job Description

Job Summary As a Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure exceptional guest service and satisfaction. You will play a key role in managing the front desk staff and maintaining a welcoming environment for guests. Responsibilities Manage and supervise front desk staff, including training and scheduling Ensure smooth check-in and check-out processes for guests Handle guest inquiries, requests, and complaints promptly and professionally Maintain accurate records and accounts of all front office activities Coordinate with other departments to ensure seamless guest experiences Implement and enforce hotel policies and procedures Monitor and maintain the cleanliness and organization of the front desk area Experience Previous experience in a front office or hospitality management role Proficiency in phone systems and customer service practices Multilingual abilities are a plus Familiarity with night audit procedures is advantageous Strong guest relations skills with a focus on providing exceptional guest services Job Type: Full-time Benefits: Flexible schedule Food provided Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Experience: Microsoft Office: 1 year (Preferred) total work: 2 years (Preferred) Language: English (Preferred) Work Location: In person,