Front Office Associate Voyage Hotels & Resorts

About Voyage Hotels & Resorts

Job Description

As a Front Office Associate at our hotel in Gangtok, Sikkim, your main responsibility will be to ensure a seamless and pleasant experience for all our guests. You will be in charge of front desk operations, including welcoming guests, managing check-ins/check-outs, and responding to inquiries about the hotel and local attractions. Your friendly demeanor and efficient handling of guest requests will contribute to creating a warm and inviting atmosphere. Key Responsibilities: - Warmly greet guests upon their arrival - Efficiently manage the check-in and check-out process - Answer incoming calls and provide information to guests - Handle reservations, cancellations, and modifications - Collaborate with housekeeping and other departments to fulfill guest requests - Maintain cleanliness and organization at the front desk - Support with administrative tasks and record keeping - Ensure adherence to hotel policies, procedures, and brand standards Qualifications & Skills: - Bachelor's degree or diploma in Hospitality or related field preferred - Proficient in English and Hindi (knowledge of local languages like Nepali or Bhutia is a plus) - Familiarity with MS Office and hotel management software - Pleasant personality and good grooming standards - Strong interpersonal and problem-solving skills - Willingness to work in shifts, including weekends and holidays - Freshers with a hospitality internship background are welcome to apply Perks & Benefits: - Salary: INR 8,000 - 10,000 per month - Accommodation and meals provided if applicable - Training and career development opportunities - Employee discounts on hotel services - Scenic work environment in the heart of Gangtok This is a permanent position that offers a rewarding opportunity to be part of a dedicated team committed to providing exceptional guest experiences. Work Location: In person Language Skills: Hindi (Preferred), English (Preferred),