Front Office - Apprentice Trainee Sterling Holiday Resorts

About Sterling Holiday Resorts

Sterling Holiday Resorts Limited (known as Sterling), a leading leisure holiday lifestyle company, incorporated in the year 1986. In 2015, Sterling Holiday Resorts India Limited became a 100% independently managed subsidiary of Thomas Cook India Limited (TCIL) in the back of the former's equity shares being bought in an off-market transaction by Thomas Cook Insurance Services (TCISIL).

Sterling is affiliated with Resorts Condominium International (RCI) which has 4600 affiliated resorts worldwide and 110 resorts in India. It is also accredited by AIRDA (All India Resorts Development Association).

Job Description

Front Office - Apprentice
Stipend: North: North: 10,000/- per month  and South: 11,000/- per month 
Locations: North and South
Interview process: On site interview
Interview Rounds: 1-2 rounds of interviews
Immediate Joiners

Key Responsibilities:

• Administer guests’ departure on everyday basis
• Monitor the reservation inquiries and assist hotel authority to increase revenue. 
• Manage client communication and give assistance on phone as well as in person too. 
• Develop and maintain professional relationship with the clients and bring beneficiary effect to the hotel’s business. 
• Ensure work performance and compliance to the established standards. 
• Ensure best possible customer service for clients and assist clients in check-in and check-out process.
• Answer guests’ queries and provide information on room availability and other hotel services.
• Maintain neat and clean front Office and lobby area at all times. 
• Greet the guests with smile and deal them with courtesy. 
• Monitor overall functions of hotel and ensure the quality assurance standard. 
• Coordinate with housekeeping department and ensure the cleanliness of guestrooms.