Front Office Agent Marriott International, Inc

About Marriott International, Inc

Job Description

You will be responsible for following all company safety and security policies and procedures. It is important to report any accidents, injuries, or unsafe work conditions to your manager promptly. Additionally, you must adhere to all company policies and procedures, maintain a clean and professional appearance, and uphold the confidentiality of proprietary information while protecting company assets. Your duties will include welcoming and acknowledging all guests according to company standards, anticipating and addressing guest service needs, assisting individuals with disabilities, and expressing genuine appreciation to guests. Effective communication skills are essential; therefore, you should speak with others clearly and professionally and answer telephones using appropriate etiquette. Building and maintaining positive working relationships with your colleagues is crucial. You will be expected to comply with quality assurance expectations and standards. The role may require standing, sitting, or walking for an extended period of time, as well as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Moreover, you may be asked to perform other reasonable job duties as requested by your Supervisors. Preferred Qualifications: - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: No related work experience required. - Supervisory Experience: No supervisory experience necessary. - License or Certification: None required. As an equal opportunity employer, Marriott International welcomes individuals from diverse backgrounds and provides access to opportunities for all. The company actively promotes an inclusive environment where the unique backgrounds of its associates are valued and celebrated. Emphasizing a culture that appreciates the rich blend of culture, talent, and experiences of its employees, Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other protected categories as outlined by applicable law. At The Ritz-Carlton, our dedicated team creates exceptional experiences that leave a lasting impact on our guests. By attracting top hospitality professionals, we aim to curate lifelong memories for our guests. Our belief is that everyone thrives when given the freedom to be creative, thoughtful, and compassionate. We take pride in setting the standard for rare and special luxury service worldwide, ensuring excellence in the care and comfort of our guests. In your role, you will be entrusted with delivering the Gold Standards of The Ritz-Carlton with grace and thoughtfulness each day. These Gold Standards serve as the foundation of The Ritz-Carlton and act as our guiding principles to continually improve. By upholding our culture and values, you will contribute to the global reputation of The Ritz-Carlton as a leader in luxury hospitality. As a member of our team, you will embody and champion the Gold Standards, including our Employee Promise, Credo, and Service Values. We are committed to providing you with the opportunity to take pride in your work and the team you are a part of. Joining The Ritz-Carlton means becoming part of the Marriott International brand portfolio. You will have the chance to excel in your work, discover your purpose, be part of an extraordinary global team, and enhance your personal growth to become the best version of yourself.,