Front Desk Receptionist (MALE) Voyage Hotels & Resorts
Voyage Hotels & Resorts
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Siliguri
Skills: Communication skills, Upselling, Excellent customer service, Proficiency in hotel management software, Organizational Skills, Attention to Detail, Problemsolving
About Voyage Hotels & Resorts
Job Description
Guest Relations: Greet guests warmly, check them in and out, and address any questions or concerns. Reservations: Manage online and phone reservations, and make necessary changes. Information Hub: Provide information about the hotel, local attractions, and amenities. Concierge Services: Assist guests with requests for transportation, local recommendations, and event bookings. Administrative Tasks: Maintain guest records, handle phone calls, and perform other administrative duties. Problem Solving: Respond to guest complaints and escalate issues as needed. Upselling: Suggest additional services or room upgrades to guests, when appropriate. Skills and Qualities: Excellent customer service and communication skills. Proficiency in using hotel management software. Strong organizational skills and attention to detail. Ability to handle multiple tasks simultaneously. Professional appearance and demeanor. Ability to remain calm and composed under pressure. Flexibility to work various shifts, including weekends and holidays. Job Types: Full-time, Permanent Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Ability to commute/relocate: Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: Hotel management: 3 years (Required) Language: English (Required) Hindi (Required) Bengali (Preferred) Nepali (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person,