French Service Desk Thompsons HR Consulting LLP

About Thompsons HR Consulting LLP

Job Description

The Service Desk Specialist position is a role in which you will be providing first-level support to customers regarding software and computing platforms. Your primary responsibility will be to ensure high standards of customer service by effectively communicating with users and IT support. As a French Service Desk Specialist, you will be required to work from the office in Bangalore on a 6-month contract, handling a 24*7 shift. It is essential that you possess a proficiency level of B1 or B2 in the French language, with the ability to read, write, and speak fluently. Your key responsibilities will include troubleshooting, service desk support, IT help desk tasks, and providing L1 support to customers. You should be proficient in MS Office applications, PC Operating Systems (Windows 98/XP/2000/7), and Windows Server Operating Systems (Windows 2000/2003/Standard Edition). Additionally, you will be expected to work varying shifts to ensure 24x7 coverage for the company's Global Help Desk, with flexibility in hours depending on the workload. To excel in this role, you should have a minimum of 2 years of experience in Help Desk tasks, including problem tracking, phone consulting, and voicemail consulting. Exposure to technical setup, configuration, and maintenance of various applications, network environments, and software tools will be advantageous. Furthermore, experience in communicating effectively with end customers is highly desirable to succeed in this position.,