Field Service Product Specialist Critical Flow India Private Ltd

About Critical Flow India Private Ltd

Job Description

Position Summary: As the Field Service Engineer, you will be responsible for customer technical question, and coordination and supervision of activities for Critical Flow India Products and services in the assigned region/with the assigned customers with limited direction and oversight. This includes developing relationships with technical teams at customer sites and managing Field service activities during and between turnaround events. You will: Install, repair, and finalize all settings on Valves, HPUs and actuators on all assigned field service projects Lead and coordinate a team of field service engineers, technicians and contractors Effectively manage tools, tackles, manpower, materials, logistics and their related certifications Manage service schedules, project timelines, and project resource allocation Serve as the primary point of contact for refinery clients during projects and as assigned Develop and maintain SOPs for valve servicing and installation Monitor service quality, resolve escalated issues, and ensure customer satisfaction Collaborate with sales, design, and QA teams to address field performance and client feedback Perform diagnostics, maintenance, and repairs on valves and related control systems on-site Interpret technical drawings, P&IDs, and valve datasheets Provide technical support to customers during shutdowns, turnarounds, and outages Generate service reports, maintenance logs, method statements, and risk assessments and provide feedback to engineering teams Ensure compliance with safety and environmental protocols during all field operations Qualifications Degree in Mechanical Engineering or related field, or equivalent experience required,