Female Helpdesk Executive Micro Hard It Solutions Pvt Ltd
Micro Hard It Solutions Pvt Ltd
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer Support, Customer Service, Team Management, Training, Service delivery, Technical Support, Escalation Management, Operations Management, Stakeholder management, Complaint resolution, Policies, Procedures, Performance Tracking
About Micro Hard It Solutions Pvt Ltd
Job Description
job post female helpdesk executive job time 10 am to 7 pm The job description of a helpdesk executive typically includes: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. A helpdesk manager, on the other hand, supervises technical support teams, tracks performance, and ensures that customer service standards are maintained . They train and support help desk technicians and manage any escalations. A service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. Job Types: Full-time, Permanent Benefits: Provident Fund Shift: Day shift Work Location: In person,