F&B Service - Apprentice Trainee Sterling Holiday Resorts

About Sterling Holiday Resorts

Sterling Holiday Resorts Limited (known as Sterling), a leading leisure holiday lifestyle company, incorporated in the year 1986. In 2015, Sterling Holiday Resorts India Limited became a 100% independently managed subsidiary of Thomas Cook India Limited (TCIL) in the back of the former's equity shares being bought in an off-market transaction by Thomas Cook Insurance Services (TCISIL).

Sterling is affiliated with Resorts Condominium International (RCI) which has 4600 affiliated resorts worldwide and 110 resorts in India. It is also accredited by AIRDA (All India Resorts Development Association).

Job Description

Stipend: North: North: 10,000/- per month and South: 11,000/- per month 
Locations: North and South
Interview process: On site interview
Interview Rounds: 1-2 rounds of interviews
Immediate Joiners

Key Responsibilities:

• Assist in creating a warm and welcoming environment for our guests 
• Ensure that guests are seated and provided with menus promptly 
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times 
• Familiarise yourself with the menu and as much information about the food and beverage offering  available in order to answer any questions guests may have 
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar  promptly and accurately 
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times 
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely  manner 
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and  housekeeping duties as required 
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times  and ensure that any guest complaints and comments are reported to management 
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or  dinner requirements as necessary 
• Assist in the set up and preparation, and provide service duties for functions as required 
• Support the kitchen staff as and when required and in accordance with hygiene and safety  regulations 
• Ensure that all front of house and guest areas are well maintained at all times 
• Any other duties as directed by the Restaurant & Bar Manager or other member of the management  team