F&B General Manager PeopleGene

About PeopleGene

Job Description

As a Sales Operations Manager, you will play a crucial role in driving sales growth and operational excellence across all stores in the city. Your primary responsibilities will include: Driving Sales Growth: Collaborate closely with store managers to identify opportunities for revenue growth and ensure continuous per-store sales improvement. Ensuring Operational SOP Compliance: Maintain high-quality standards by ensuring consistent adherence to all operational Standard Operating Procedures (SOPs) across all stores. Managing Audit Excellence: Oversee and manage store audit processes to achieve excellent audit scores and uphold operational efficiency standards. Taking P&L Ownership: Take full responsibility for the Profit & Loss (P&L) of the city's operations, focusing on optimizing costs and maximizing profitability. Managing Zomato Ratings: Monitor and enhance Zomato ratings by maintaining high service and product quality, and actively engaging with customer feedback. Enhancing Customer Satisfaction: Improve customer satisfaction scores by delivering superior in-store experiences and addressing customer concerns promptly. Implementing Repair Resolution System: Establish a fast and cost-effective resolution system for any maintenance and repair issues during store setup. Driving Process Innovation: Continuously identify and implement new processes and systems to enhance metrics such as kiosk storage efficiency and overall store throughput. Managing Staffing: Ensure adequate staffing levels and proficient training for each kiosk to meet operational requirements and provide exceptional customer service. Good to have qualifications include proven experience in city-wide operations management, strong P&L management skills, familiarity with auditing processes and SOPs, NSO management experience, innovative mindset, and excellent communication and leadership abilities.,