Executive/Senior Executive - Sleep Technician Acme Services
Acme Services
Office Location
Full Time
Experience: 0 - 3 years required
Pay: INR 1 - INR 10001 /Month
Type: Full Time
Location: Mumbai
Skills: Service delivery, Loop, Report generation, Customer support operations, Publishing, Executive, Excel, Reconciliation
About Acme Services
Job Description
To ensure all the visits to patients for installing, removal, sleep study report generation and
physician meetings are not deviated from the schedule.
To ensure for addressing all the schedule for conducting sleep studies, explaining and
convincing patient about the health condition in coordination with referring physician.
To ensure to coordinate with the internal team to execute uninterrupted service delivery.
Duties and responsibilities
Connect/communicate with customers on a daily/weekly/monthly basis via call/message
to as per the protocol defined.
Document customer interactions, including phone calls and messaging and tracking
health metrics.
Create a feedback loop between customers, coaches, and Customer Support, Operations,
referring physician and Product teams to help improve the customer and coach
experiences.
Work on creating content for relevant blog posts and content emails for our customers.
Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and
monthly reports.
Collection of payment through digital gateway and daily reconciliation of the same.