Executive Operations Caliper Business Solutions

About Caliper Business Solutions

Caliper Business Solutions was founded in 2012 as an innovator in India’s supply chain management and logistics with the goal to improve top-line and bottom-line business performance of clients across industries.
Caliper through its flagship products is committed to enhance and achieve break through results and operational efficiencies across all the stake holders in the Supply Chain Network and Logistics Eco system.
Caliperians firmly believe global centralized planning, dynamic execution and the decision support intelligence are the pillars of any successful Supply Chain flow operation. For Caliperians every business is as unique as your company, with decades of experience and the team of top Supply Chain execution experts with high level of customer orientation and collaboration have guided us to build next gen superior Supply Chain Logistics flow management solutions.
Caliper’s innovation, solution and product team consist of professionals who have over 25 years of strategic and operational experience across various industries and domains. In everything we do, our approach is that innovation is the only way to sustain and prosper.

Job Description

Role:- Executive Operations
Experience :- 2 Years
Salary :- 3.5 LPA
Location :- Mumbai
Notice period :- 30 Days.

Job Description of Executive Operations:

The profile involves independent handling of Customer Service FUNCTION. The candidate is
responsible for Training and Implementation of solution at the site/s of the customers that are
situation at all across India.

Critical Skills requirement:
? Strong customer service background with minimum of 2 years of experience in handling Corporate / Enterprise Clients.
? Excellent communication skills with an ability to impress upon Managers to staff level employees.
? Should be a team leader to manage implementation at various sites of the customer.
? Good numerical and analytical skills to get hold on numbers.
? Should have good business skills to understand customer’s business and recommend products to enhance revenue.
? Good listening and comprehension skills to understand the products, customer requirements and alignment of both.

Key Focus Areas:
? Problem Solving skills and good analytical skills.
? Account Management of Key customers and regular visits to them.
? Driving revenue enhancement programs that are announced from time to time.
? Regular Feedback to product team on the new requirements of customers.
? Expert working knowledge of the Microsoft Excel with command on Macros and Pivot creations
? Ability to understand the workflows of Logistics Processes.

Experience and Qualifications:
? Should be a Graduate with atleast 2 years of customer service Experience.
? Preferably working in BFSI or Fintech industries.
? Should have fair understanding and knowledge of Logistics flows.
? Working knowledge of Microsoft Power-point and Expert knowledge of Microsoft Excel.
? Mobility – Involves Travel across various sites of the customer