Executive / Manager - Customer Success iServeU

About IServeU

Job Description

Company Introduction- iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities. We process around 2500 transactions per second by levering distributed & auto scale technology like K8. Our core platform combines of 1200+ micro services. Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate. Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad. Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation. For more details visit: www.iserveu.in Roles & Responsibilities Develop and execute strategies to expand our customer base within the assigned category of merchant customers. Identify and pursue new business opportunities through proactive outreach, networking, and relationship building. Serve as the primary point of contact and advocate for assigned merchant customers. Understand customer needs, challenges, and objectives to propose tailored solutions that drive mutual success. Create compelling pitch decks, product documents, RFP responses, and other materials to effectively communicate our value proposition. Prepare technical and commercial proposals that align with customer requirements and company capabilities. Collaborate closely with internal product and engineering teams to influence and shape the company's product strategy and roadmap. Identify market trends and customer insights to drive innovation and product enhancements. Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations. Act as the customers" champion internally, advocating for their needs and ensuring their feedback is incorporated into our business decisions. Drive revenue growth by maximizing product adoption and usage among assigned merchant customers. Monitor and report on key metrics related to customer engagement, revenue growth, and product adoption. Owning the ultimate success of iServeU customers, including customer on boarding, deployment, retention, and renewal. Ensuring that customers derive maximum value from their investments in iServeU and fully leverage their subscriptions and services on an ongoing basis. Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint. Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals. Drive and execute customer renewals. Act as the key interface between the customer and all relevant divisions. Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner. Monitor, report and analyse Clients- volumes, forecasts and order conversion. Requirements Fanatical about customer success and tenacious at driving long-term customer value. Self-starter with a proven track record of driving customer success at all levels. Good at Handling stressful situations and deadline pressures well. Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio. Excellent at verbal and written communication skills. A team player with the highest level of integrity. Ability to understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of iServeU solution within customer environment. 3 to 6 years of Customer Relation Management, Sales account management or related experience.,