Executive Director BSI Field Excellence Operation Novartis

About Novartis

Job Description

The Executive Director, BSI Field Excellence Operations, is responsible for defining and implementing the strategic vision across various areas including Incentive Compensation, Field Design & Deployment, Campaign Management, Territory Planning, and RLT Operations. This role requires a high level of expertise in commercial operations, the ability to collaborate with cross-functional stakeholders in CLS, and the authority to make critical decisions that impact business performance globally. Leading a team of subject matter experts and operational leaders, the incumbent will ensure the development and implementation of scalable, data-driven solutions to improve field force effectiveness and customer engagement. Overseeing complex systems and processes, the Executive Director will promote innovation, automation, operational excellence, and continuous improvement while fostering a culture of accountability and capability enhancement. Incentive Compensation: - Develop and execute effective incentive compensation plans aligned with business goals. - Calculate, report, simulate, and benchmark incentives to ensure accuracy and competitiveness. - Analyze above-country data to identify trends and enhance incentive compensation programs. - Monitor sales performance through strategic incentive compensation initiatives. Field Design & Deployment: - Create segmentation and targeting strategies to optimize field force efforts. - Determine the optimal size and structure of the field force to meet business requirements. - Design and align territories for maximum coverage and efficiency. - Manage call plans to ensure effective customer engagement. - Provide recommendations for talent mapping to ensure proper role alignment. Field Capability Development: - Conduct workshops to enhance field force skills. - Assess field capability through assessments and provide actionable insights. - Deliver product training to enhance field force proficiency. Campaign Management: - Design impactful campaigns to drive business objectives and customer engagement. - Execute campaigns using SFMC Journey Builder for seamless delivery and tracking. RLT Operations: - Manage data for accurate decision-making. - Generate and distribute reports to provide insights into business performance. - Analyze customer behavior and preferences. - Monitor supply analytics for efficient supply chain operations. Functional Skills and Knowledge: - Sales Force Effectiveness (SFE) Expertise - Business Partnering & Strategic Planning - Data-Driven Decision Making - Digital & Platform Fluency - Program & Project Management - Team & Capability Development - Communication & Influence - Governance & Compliance Essential Requirements: - 15+ years of experience in commercial operations within the life sciences or pharmaceutical industry. - Strong focus on Sales Force Effectiveness (SFE), Incentive Compensation, Field Deployment, and Campaign Management. - Proven ability to lead cross-functional enablement strategies in global environments. - Deep understanding of data-driven decision-making and customer engagement optimization. Leadership and Oversight: - Experience leading large, geographically dispersed teams. - Proficiency in capability building and performance management. - Strong governance and operational oversight skills. Program and Change Management: - Background in program management and transformation initiatives. - Experience in managing AI-related projects and emerging technologies. - Ability to deliver high-quality services efficiently. Global and Regional Exposure: - Familiarity with Rest of World (RoW) operations. - Experience tailoring strategies across diverse markets. - Experience working with global service organizations. Novartis is dedicated to creating an inclusive work environment and diverse teams that reflect the communities served.,