Executive Customer Service Vikram Solar

About Vikram Solar

Job Description

Desired Experience & Qualification: Graduation in any stream Minumum 2 3 years of experience Knowledge & Skills: Strong Computer Application Skills, specially Excel, CRM tools etc. Excellent Interpersonal Communication skills High Level of Professionalism Strong problem solving abilities Attention to details Process oriented Ability to communicate in English, Hindi, Bengali Pleasing voice quality Passionate about bringing about positive change not only to the company bottom-line but also about making the world a better place Remuneration: Best in the Industry Key Accountabilities: Answer incoming customer phone calls/ emails and take appropriate action for each call/ email Prepare/ initiate Outbound calls/ emails based on the internal communication Maintain customer satisfaction ratings based on explicit criteria set forth by the company Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial/ technical input Input data into online platform to keep each customer record/ query/ complaint updated Regular updating and sharing of Customer Complaints database/ MIS Internal follow-up with concerned departments, if required,