Executive Customer Happiness Team Mosaic Wellness

About Mosaic Wellness

Job Description

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, as well as processing orders, modifications, and escalating complaints through various communication channels. Your ability to maintain a positive, empathetic, and professional attitude towards customers at all times will be crucial for success in this role. Key Responsibilities: - Responding promptly to customer inquiries and resolving complaints effectively. - Communicating with customers through different channels to provide assistance and support. - Having a deep understanding of our products to address customer questions accurately. - Processing orders, forms, applications, and requests efficiently. - Keeping detailed records of customer interactions, transactions, and feedback. - Collaborating with colleagues when necessary to ensure seamless customer service. - Providing feedback on the effectiveness of customer service processes to enhance customer satisfaction. Requirements: - High school diploma, general education degree, or equivalent qualification. - Ability to maintain composure and offer support to customers in stressful situations. - Proficiency in using computers and familiarity with customer support practices. - Prior experience in customer support roles is preferred. Location: Mumbai Employment Type: Full-Time,