Executive - Customer Experience Varthana
Varthana
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Analytical skills, Communication, Interpersonal Skills, Customer experience, Problemsolving, Customer Success, crm tools, datadriven decisionmaking
About Varthana
Job Description
As a Branch Head Office, you will be responsible for developing and implementing customer experience strategies to enhance satisfaction and retention. Your role will involve analyzing customer feedback, surveys, and data to identify pain points and opportunities for improvement. You will work closely with customer support, sales, and product teams to align CX initiatives and monitor key metrics such as CSAT, NPS, and CES. Additionally, you will design and refine customer journey maps to optimize touchpoints and ensure quick and effective resolution of customer complaints and issues. To excel in this position, you should hold a Bachelor's degree in Business, Marketing, Communications, or a related field, along with 3-7 years of experience in customer experience, customer success, or related roles. Strong analytical skills, experience in customer insights, CRM tools, and data-driven decision-making, as well as excellent communication, problem-solving, and interpersonal skills are essential for success in this role.,