Euler Motors - Customer Service Manager Euler Motors
Euler Motors
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Performance Improvement, Project Management, Automation, Team development, Process Improvement, Stakeholder management, Operational excellence, Customer Support Management, CrossFunctional Collaboration, eCommerce support
About Euler Motors
Job Description
Lead and manage day-to-day operations for customer support teams Drive performance improvement initiatives to meet and exceed SLAs, KPIs, Collaborate with cross-functional teams including product, technology, logistics, and marketing to streamline workflows and boost team productivity Lead or participate in project planning, execution, and implementation of operational improvements related to e-commerce support, automation, and scalability Monitor team metrics and implement coaching strategies to support team development Ensure compliance with internal processes and quality standards Identify process gaps and lead initiatives to improve service delivery, reduce cost, and enhance customer satisfaction Manage timelines, resources, and communication for operational projects with multiple stakeholders Drive a culture of accountability, continuous improvement, and operational excellence Report performance insights and project outcomes to senior leadership and stakeholders (ref:iimjobs.com),