Escalation Specialist CultFit
CultFit
Office Location
Full Time
Experience: 1 - 31 years required
Pay: INR 40000 - INR 45000 /Month
Type: Full Time
Location: BHIVE Premium HSR Campus, 7th Mile Hosur Road, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka, India Muneshwara Nagar, Bengaluru
Skills: General Skills, Communication, Teamwork
About CultFit
Job Description
Job Title: Customer Escalation Specialist
Job Summary:
We're seeking a Customer Escalation Specialist to join our team at Cult.fit. You'll be responsible for resolving complex customer complaints and escalations, ensuring timely and satisfactory resolutions.
Key Responsibilities:
1. Manage and resolve customer escalations via phone, email, and chat
2. Investigate customer complaints and provide solutions
3. Collaborate with cross-functional teams to resolve issues
4. Document and track customer interactions
5. Analyze customer feedback to identify trends and areas for improvement
6. Provide exceptional customer experience
Requirements:
1. 1+ years of experience in customer service or escalation roles
2. Excellent communication and problem-solving skills
3. Strong empathy and conflict resolution skills
4. Ability to work in a fast-paced environment
5. Proficiency in CRM software and ticketing systems
Nice to Have:
1. Experience in fitness/wellness industry
2. Knowledge of customer experience best practices