ERP Executive Enliven Digital Content

About Enliven Digital Content

Job Description

Job Summary: We are seeking a proactive and customer-focused ERP Support Executive to join our team. The role involves providing functional support for ERP users, resolving queries, coordinating with internal teams, and ensuring smooth day-to-day operations. The candidate will also communicate with clients via calls and emails to provide timely resolution and updates. Key Responsibilities: Provide first-level ERP support to internal users and external clients. Handle client queries over calls and emails professionally and efficiently. Troubleshoot and resolve functional issues across ERP modules (Sales, Purchase, Inventory, Finance, HR, etc.). Coordinate with technical teams for complex issues or enhancements. Document client queries, resolutions, and follow-up actions. Draft clear and concise email responses to client concerns or support requests. Train users on ERP features, modules, and best practices. Monitor system usage and support daily operations. Assist in testing, data entry, and user acceptance during ERP updates or rollouts. Required Skills & Qualifications: Bachelors degree in IT, Computer Applications, Business Administration, or related field. 13 years of hands-on experience in ERP support Good understanding of core business processes and ERP functionality. Strong communication skills (spoken and written) to interact with clients and internal teams. Customer-oriented mindset with the ability to manage multiple queries. Basic knowledge of databases or SQL is a plus. Job Types: Full-time, Permanent Schedule: Day shift Performance bonus Work Location: In person,