Enterprise Telephony - Specialist Advisor NTT DATA North America

About NTT DATA North America

Job Description

You are an exceptional, innovative, and passionate individual seeking to grow with NTT DATA. Join our team in Noida, Uttar Pradesh (IN-UP), India (IN) as an Enterprise Telephony - Specialist Advisor. Your role involves: - Having three years or more of relevant experience or an equivalent combination of education and work experience - Proficiency in VXML, CVP, ICM, CUCM, and CUBE - Upgrading ICM, CVP, CUCM, and Gateways from 12.5 to 12.6 - Understanding Natural Language design and Directed Dialogue design techniques for speech applications - Knowledge of various speech engine capabilities and tuning concepts - Supporting existing customer projects on leveraged Cisco PCCE and Calabrio environments - Providing Level 3 support and guidance during break fix situations - Offering Level 3 guidance for platform change preparation and execution - Developing Low Level Designs for Migrations, Upgrades, and third-party integrations - Desired certifications: Cisco Certified Voice Professional (CCVP) - Experience in voice contact center business models, Contact Center design/scripting/administration, call scripting (CVP Studio), ICM knowledge, Call Manager, CUCM, and Calabrio or similar workforce management systems - 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM and 4 to 6 years of experience in VoiceXML IVR technologies - Working experience with CVP Studio, Java, and backend integration with databases and web services - Preferred skills: integrating CVP/PCCE with Third party Conversational AI platforms, integrating CUBE with SIP Rec for Conversational AI, providing guidance on best practices of integrating CVP with Google Dialogflow NTT DATA is a $30 billion trusted global innovator providing business and technology services to 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in over 50 countries and a strong partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to help organizations and society confidently move into the digital future. Visit us at us.nttdata.com.,