Enterprise Helpdesk Technician Sr. Associate/Lead Stratacent

About Stratacent

Job Description

Experience: Minimum 2+ Years Location: Pune/Gurugram Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. Primary Roles and Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Manage user accounts, permissions, and access rights. Install, configure, and maintain computer systems and applications. Document and track support requests and resolutions using a ticketing system. Collaborate with other IT team members to resolve complex issues. Assist in the development and implementation of IT policies and procedures. Conduct training sessions for end-users on various software and hardware topics. Stay updated with the latest technology trends and advancements. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field Proven prior experience in a helpdesk or technical support role Strong knowledge of Windows and Mac operating systems Familiarity with network protocols, hardware, and software troubleshooting Strong knowledge and experience working with Service Now Familiarly with NICE ACD software Excellent problem-solving and communication skills Ability to work independently and as part of a team Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus Company Profile: Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program ,