Enterprise Customer Success Manager Uplers

About Uplers

Uplers is on a mission to provide companies all over the globe with the best remote Indian talent to meet their hiring needs. 

We are making an impact in the remote hiring industry by breaking the geographical boundaries and helping companies hire the best of the best without having to worry about sourcing, vetting, retention or motivation of talent. 

In the past 9+ years, Uplers has grown to a family of 1000, serving 7000+ global clients in 52+ countries all across the globe. We measure our success through the people we connect with. We tackle the biggest obstacles that companies face when hiring talent to grow and scale their business by curating a pool of pre-vetted talent that offers quality and priority to our clients while we prioritise and focus on the talent they want to hire. 

We are the matchmakers of the professional world. So, whether you’re a company looking for the right talent or a talent looking for the right company, we got you covered!

Website
https://www.uplers.com/

Job Description

Experience: You should possess at least 5 years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company. It is essential to have a strong background in working with healthcare systems, hospitals, and multi-site provider groups. You must have a proven track record of managing a book of business with accountability for retention, upsell, and expansion. Responsibilities: In this role, you will be responsible for serving as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers. Your duties will include owning customer success, retention, and growth from onboarding through renewal and expansion. You will collaborate with Sales to ensure customers are set up for success from the beginning. Additionally, you will coordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing support. Conducting regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goals will be part of your responsibilities. Identifying and closing upsell and expansion opportunities by aligning customer needs with Steer's value proposition is crucial. You will also need to track account health, mitigate risks, and proactively drive retention strategy. Advocating for customer needs internally to influence roadmap and service improvements is also expected. Furthermore, contributing to scaling the Customer Success function by developing processes, playbooks, systems, and best practices is essential. Requirements: - Excellent communication skills and ability to work confidently with healthcare/hospital stakeholders from operational teams to C-level executives - High sense of ownership, accountability, and follow-through - Familiarity with HubSpot, Jira, and other relevant tools Benefits: Working with Steer Health will offer you impactful work where you can help hospitals and health systems leverage technology to enhance care delivery and operational outcomes. You will have high ownership as the strategic lead and go-to contact for some of the most important customers. Joining a nimble, collaborative team at a startup will provide you with the opportunity to shape the company's growth through your ideas and initiative. This fully remote role offers flexible hours and strong autonomy. Additionally, there is a significant opportunity for career growth as Steer continues to scale. How to Apply: To apply for this opportunity, follow these steps: Step 1: Click on Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload your updated Resume. Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: At Uplers, our goal is to make hiring reliable, simple, and fast. We are here to assist all our talents in finding and applying for relevant contractual onsite opportunities and advancing in their careers. We will provide support for any grievances or challenges you may encounter during the engagement. There are numerous opportunities available on the portal, and based on the assessments you clear, you can apply for them as well. If you are prepared for a new challenge, a great work environment, and an opportunity to elevate your career, apply today as we are eagerly waiting for you!,