Engineer - IMS Infrastructure, NOC Services. Kaseya
Kaseya
Office Location
Full Time
Experience: 6 - 6 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Troubleshooting, Routing, switching, Communication skills, Interpersonal Skills, leadership skills, Customer Service, network IT, remote Windows systems, NOC environments, Windows Server operating systems, network protocols, Security Best Practices, remote Windows system infrastructure management tools, Network Operation Center NOC best practices, Professionalism
About Kaseya
Job Description
As a Senior Engineer NOC Services at Kaseya in Bengaluru, Karnataka, your primary responsibility is to ensure customers derive maximum value from the company's products and services. You should have 6-8 years of experience in network IT and remote Windows system infrastructure, along with exceptional English fluency and troubleshooting skills. Your role involves troubleshooting and resolving complex technical issues, understanding Windows Server operating systems, network IT concepts, and NOC best practices. Additionally, you will use remote Windows system infrastructure management tools, mentor junior team members, prioritize tasks, and provide exceptional customer service in a 24/7 environment with rotational shifts. Your daily tasks will include ensuring compliance with service level objectives, maintaining comprehensive case and Root Cause Analysis (RCA) documentation, following Standard Operating Procedures (SOPs), assisting multiple customers and environments, and prioritizing or escalating issues as necessary. You will act as the primary owner for all endpoint issues, perform alert verification, troubleshooting, and management for systems, and update the internal knowledge base with support solutions. Additionally, you will lead daily IMS operations, identify and resolve technical issues, analyze system logs, develop troubleshooting procedures, adhere to SLAs, manage critical customer issues, provide technical support, mentor junior team members, and contribute to continuous improvement initiatives. To be successful in this role, you should bring 6-8 years of experience in network IT and remote Windows system infrastructure, demonstrated proficiency in adhering to SLOs and maintaining clear documentation, follow SOPs and escalation instructions, exhibit professionalism in customer interactions, possess leadership skills, troubleshooting abilities, effective communication skills, and be willing to work in a 24x7 environment with rotational shifts.,