Engineer I - Global Event & Incident Management Accelya Group

About Accelya Group

Job Description

As a Global Monitoring Analyst at our Pune location, you will play a crucial role in managing processes and tools for IT infrastructure monitoring. Your primary responsibility will be to ensure the overall availability, performance, and health of all IT components by effectively managing alerts. You will need to oversee critical IT infrastructure-related incidents and facilitate Major Incident Management (MIM) through a combination of people, processes, and technology. Your key responsibilities will include: - Monitoring key performance metrics and availability of enterprise IT infrastructure. - Monitoring alerts across various infrastructure environments including VMware, storage, networks, databases, and operating systems (Windows, Linux). - Facilitating Major Incidents by initiating P1 bridge calls, engaging technical teams and stakeholders as required. - Providing timely, accurate, and effective communication on service impacting alerts, as well as conducting capacity analysis and reporting bottlenecks to IT Service Management (ITSM) and technical teams. - Generating reports such as IT Infrastructure Snapshot report, P1 trend analysis, Alert analysis, and Device Availability. - Managing alerts configuration, maintenance, upgrades, vulnerability management, administration, and coordinating with vendors for various monitoring tools. To be successful in this role, you should have a minimum of 1 year of relevant experience in Enterprise IT Infrastructure Monitoring, Alert Management, P1 Incident Management, Stakeholder communication, and Capacity Management. Additionally, experience in Monitoring and Event Management, Incident Management, Problem Management, Change Management, Availability, Capacity, Performance Management is required. Your work will be aligned with Accelya's global business strategy, values, and missions.,