End User Computing Sr. Associate NTT DATA North America

About NTT DATA North America

Job Description

You will be responsible for providing end user support including desktop support for Windows operating system. This will involve local and network installation, troubleshooting issues related to Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and Admin Commands. Your duties will also include addressing user tickets concerning hardware, software, and networking. You will be required to guide customers through the process of installing applications and computer peripherals by asking targeted questions to diagnose problems. To be successful in this role, you should have 1-3 years of experience in Desktop and Laptop support. You will need to address user tickets related to hardware, software, and networking, walk customers through the installation of applications and computer peripherals, and ask targeted questions to diagnose issues. Additionally, you must be able to provide simple, step-by-step instructions to users, conduct remote troubleshooting, and test alternative pathways until the problem is resolved. Other responsibilities will include customizing desktop applications to suit user requirements, recording technical issues and solutions in logs, escalating unresolved problems to the appropriate support personnel, following up with clients to ensure system functionality, reporting customer feedback and potential product requests, and assisting in creating technical documentation and manuals.,