Email Support Executive Jai Finance India Limited

Job Title: CSR (Customer Service Representative) - Freshers

Location: Castle Street, Ashoknagar, Bengaluru, KA

Department: Financial Services

Job Type: Full-Time, Onsite

Workdays: 6 days, rotational week offs

Job Description

• Answer inbound customer calls, emails, and chat inquiries regarding products, services, and account details.
• Provide timely, accurate, and comprehensive information to customers related to credit facilities.
• Address customer queries or concerns related to loan status, interest rates, and repayment schedules.
• Resolve customer complaints by identifying the issue, offering solutions, or escalating the case to a higher authority if necessary.
• Assist customers with the process of loan applications, documentation, and follow-ups.
• Follow up with customers on pending payments or missing documentation.
• Guide customers on how to access and use online banking services and mobile apps.

Job Types: Full-time, Permanent, Fresher