Email Support Executive scymes services pvt limited
scymes services pvt limited
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Customer Support, Customer satisfaction, Product Knowledge, Training, Conflict resolution, Team Management, Customer Account Management, Best practices
About Scymes Services Pvt Limited
Job Description
Customer support: Assisting customers with questions, fixing problems, and providing support through calls, email, and chat. Customer satisfaction: Ensuring customers are satisfied and have a good experience. Product knowledge: Providing accurate information about products and services, and showing customers the product's benefits. Training: Training new employees and ensuring the customer support team is adequately trained. Conflict resolution: Resolving customer complaints and handling conflict situations. Customer account management: Recording and managing customer accounts through CRM systems. Team management: Hiring, directing, and monitoring a team of customer service representatives. Best practices: Creating recommendations on best practices for handling different clients and retaining customers. Job Type: Full-time Schedule: Day shift Work Location: In person,