Email And Chat - Semi Voice HAWK TECHNOLOGIES PVT LTD

About HAWK TECHNOLOGIES PVT LTD

Job Description

Email and Chat - semi voice" typically refers to a customer service role where you handle customer inquiries and requests through email and chat channels, but also occasionally interact with customers over the phone. It's a blended approach where you use both written and verbal communication. Here's a more detailed explanation: What it means: Email and Chat: You'll be primarily responsible for responding to customer inquiries and requests through email and live chat interfaces. Semi-voice: This indicates that while your primary communication is written, you might also be required to handle some voice calls (perhaps for escalated issues or specific tasks). Customer Service: The primary focus is on providing support and assistance to customers. Key Responsibilities: Email and Chat Support: Responding to customer inquiries, resolving issues, and providing information via email and chat. Voice Interaction: Handling some customer interactions over the phone, potentially for more complex issues or as needed. Documentation: Keeping records of customer interactions and issues. Problem Solving: Identifying and escalating issues to appropriate channels. Communication: Maintaining clear and professional communication with customers. Job Types: Full-time, Fresher Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Performance bonus Yearly bonus Work Location: In person,