Elite Banker - Service IDFC FIRST Bank

  • company name IDFC FIRST Bank
  • working location Office Location
  • job type Full Time

Experience: 2 - 2 years required

Pay:

Salary Information not included

Type: Full Time

Location: Maharashtra

Skills: Customer Service, Service quality, Handling Time, Channel Migration, Customer Contact Center Management

About IDFC FIRST Bank

Job Description

Job Requirements Role/ Job Title: Elite Banker-Service Function/ Department: Smart Banker Job Purpose: The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT Roles & Responsibilities: Productivity Maintaining Service Quality Average Handling TimeFirst Contact Resolution Maintaining TAT for all customer requests Channel Migration to alternate channels Secondary Responsibilities: Drive all the initiatives in the Customer contact center Education Qualification: Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA) Post-graduation: MBA/PGDM Experience: 2+ years of relevant experience.,