Ecommerce Manager Bakery B

About Bakery B

Job Description

Job Title: E Commerce Manager Company: Bakery B Location: Kochi Employment Type: Full-time Experience Required: Freshers can apply Language Requirement: English and Malayalam (both mandatory) About Us: Established in 1967 as Best Bakery on Ernakulam, Bakery B has grown into a renowned bakery chain in Kerala. With family roots in Thalasserycelebrated as the birthplace of Indias bakery culturewe are committed to producing the highest quality bakery products. Our unwavering dedication to customer satisfaction has been the cornerstone of our success. Key Responsibilities: Respond to customer enquiries via chat, messages, and social media Reply professionally and promptly to Google reviews Coordinate with internal teams for order updates and fulfilment Keep customers informed about their order status Collect and record customer feedback for internal improvements Address and resolve customer complaints or grievances politely and efficiently Ensure a positive customer experience at every touchpoint Requirements: Freshers are welcome to apply Strong written and verbal communication skills in English and Malayalam Customer-focused, patient, and empathetic attitude Basic computer skills and ability to manage online chats and responses Ability to multitask and work in a fast-paced environment,