Duty Manager Seven Eleven Club & Hotels

About Seven Eleven Club & Hotels

Job Description

As the Front Desk Operations Manager at a hotel based in Mira-Bhayandar, Mumbai, your primary objective is to oversee and lead the Front Desk and Nights Team to ensure the delivery of excellent customer service. You will play a crucial role in motivating and empowering your team to maximize revenues, uphold hotel standards, and achieve overall business goals. Your duties and responsibilities will include: - Providing training and development opportunities for your team - Empowering your team to drive business growth, especially during peak periods - Ensuring consistent delivery of the best customer service - Managing guest interactions from arrival to departure - Contributing to guest satisfaction by offering high-quality services throughout their stay - Acting as Duty Manager as needed - Promoting hotel facilities and helping meet department targets - Handling guest complaints and providing timely solutions - Managing OTA platforms and ensuring accurate pricing policies - Keeping guest documentation and information up-to-date - Communicating daily targets and performance scores with the team To qualify for this role, you should have: - At least 7 years of experience in a Front Office Duty Manager role in the hospitality industry - Proven leadership and management skills - Strong customer service experience - Ability to work under pressure, meet deadlines, and motivate team members - Excellent communication and listening skills If you are passionate about delivering exceptional customer service, leading a team, and driving business growth in the hospitality industry, this role could be the perfect fit for you.,