Dutch Speaking Helpdesk Agent - Athens, Greece Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is looking for a passionate Dutch Speaking Helpdesk Agent to join our team in Athens, Greece! This exciting opportunity allows you to engage with Dutch-speaking customers, helping them navigate their technical inquiries while experiencing the rich culture and stunning scenery of Athens.

Role Overview

As a Helpdesk Agent, you will play a vital role in providing top-notch support to our clients. Your responsibilities will include addressing questions, resolving technical issues, and ensuring a satisfying customer experience. If you thrive in a dynamic environment and love assisting customers, this role is perfect for you!

Key Responsibilities

• Respond to inquiries from Dutch-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently while providing thorough guidance.
• Offer product knowledge and educate users on best practices to enhance their experience.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with team members to escalate complex issues and drive solutions.
• Participate in continuous training to stay updated on new products and industry trends.
• Provide constructive feedback to management on customer experiences and potential improvements.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Strong interpersonal and communication skills with a customer-first mindset.
• Previous experience in a customer service or help desk environment is a plus.
• Proficient problem-solving skills and a keen technical sense.
• Able to thrive in a fast-paced environment and manage multiple tasks effectively.
• Enthusiastic, proactive, and willing to learn.
• Desire to be part of a diverse team in a forward-thinking company.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )