Dutch Speaking Airline Customer Care Representative - Athens, Greece Patrique Mercier Recruitment JP

Join the innovative team at Patrique Mercier Recruitment JP as a Dutch Speaking Airline Customer Care Representative in the vibrant city of Athens, Greece!

This exciting role involves providing exceptional customer support to Dutch-speaking airline customers, ensuring their travel experiences are smooth and enjoyable. As part of a dynamic team, you will handle inquiries, resolve issues, and deliver information with professionalism and a friendly attitude. If you are passionate about travel and have a knack for customer service, this position could be the perfect fit for you!

Responsibilities

• Assist Dutch-speaking airline customers through phone, email, and chat, addressing inquiries and concerns promptly.
• Provide up-to-date information regarding flight schedules, bookings, and travel changes.
• Resolve customer issues with efficiency, ensuring a positive experience throughout their journey.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Participate in training sessions to strengthen product knowledge and service skills.
• Continuously gather customer feedback to suggest improvements for service enhancement.

Requirements

• Fluent in Dutch and English, with excellent verbal and written communication skills.
• Strong customer service orientation with a commitment to professionalism.
• Experience in the travel or airline industry is a significant advantage.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Proficient problem-solving abilities and attention to detail.
• A collaborative team player who can also work independently.
• Willingness to embrace Greek culture while living and working in Athens.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )