Director- Partnership Distribution Prudential plc

About Prudential Plc

Job Description

The purpose at Prudential is to be partners for every life and protectors for every future, creating a culture where diversity is celebrated and inclusion is assured for all individuals including our people, customers, and partners. We provide a platform for our people to excel, make a meaningful impact on the business, and support their career ambitions, making Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are dedicated to making Indians healthier while bridging the health protection gap. As a Zero to One team, we are embarking on a greenfield health insurance deployment in India, focusing on building customer-centric journeys to offer a unique and personalized experience. To support us in this mission, we are seeking a talented individual for the role of Head of Distribution - Banca and CA Partnerships. As the Head of Distribution for Banca and CA partnerships, your responsibilities will include: - Developing partnership strategies and business plans aligned with the overall PHI distribution strategy, focusing on channels such as Banca and CA (e.g., NBFCs). - Re-imagining traditional partnership distribution channels to enhance partner/customer experience, optimize acquisition costs, and increase conversions and penetration. - Identifying and evaluating partnership opportunities in collaboration with relevant teams within the organization. - Designing commercial arrangements to incentivize desired behaviors for sustainable win-win outcomes for both Prudential and partners. - Setting up partnerships across various entities and collaborating with tech, experience, and product teams to create suitable customer and distributor propositions. - Achieving sales plans for new customer acquisition, retention, business mix, and revenue targets. - Working closely with partners and internal teams to understand customer needs and develop appropriate solutions and customer journeys. - Implementing incentive programs for partner staff and FSCs, maintaining relationships with existing partners, and fostering growth of partnerships. - Leveraging technology for partnership onboarding, management, and improving customer experience. - Recruiting, training, and leading a high-performing team while aligning with key stakeholders in product, technology, and operations. - Ensuring day-to-day operations efficiency and compliance with industry regulations and monitoring key performance indicators for the partnership channel. - Evaluating and onboarding new partnerships to tap into new customer segments and products. The ideal candidate should have: - Over 15 years of experience in driving partnerships within the insurance industry. - Proven success in setting up and managing large-scale partnerships with banks or NBFCs. - Strong knowledge of insurance operations, regulations, and market trends. - Excellent leadership, communication, and interpersonal skills. - Any Bachelor's degree; MBA or industry certifications are a plus. - IRDA certification. If you are passionate about consumer behavior, enjoy collaboration, have experience in building processes, are enthusiastic about leveraging digital tools, and thrive in a culture of transparency and accountability, this role may be the perfect fit for you. Location: Mumbai/Bengaluru,