Digital Transformation Analyst Specialist FIS Global

About FIS Global

Job Description

As a Full-time Experienced professional with a Bachelor's Degree, you will have an exciting opportunity to work at FIS, tackling challenging issues in financial services and technology. At FIS, teamwork is valued, and you will be part of an open, collaborative, entrepreneurial, passionate, and fun team. Your primary responsibilities will include working closely with GBPO teams and LOBs to meet presales requirements, responding to customer inquiries and issues via email with expertise, providing detailed information about GBPO products and services tailored to customer needs, ensuring superior presales responses through excellent communication and problem-solving skills, collaborating with cross-functional teams to resolve complex issues, and measuring deliverables against key performance metrics. To excel in this role, you should possess excellent verbal and written communication skills in English, 5-7 years of experience in BPO presales service focusing on US and UK customers, strong interpersonal skills, detail-oriented multitasking abilities, proficiency in customer service software and CRM systems, familiarity with pre-sales processes, financial services industry knowledge, relationship-building skills, and the ability to work collaboratively in a fast-paced environment. In return, FIS offers a range of benefits to support your lifestyle and well-being, a modern international work environment, professional education and personal development opportunities, and a collaborative, flexible, and respectful work environment. FIS is dedicated to protecting the privacy and security of personal information processed to provide services. Recruitment at FIS operates primarily on a direct sourcing model, and resumes from recruitment agencies not on the preferred supplier list are not accepted. FIS values collaboration, flexibility, and respect in its work environment.,