Digital Fraud Team Member Kotak Mahindra Bank

RCU Digital Fraud Team Member-Ho & Support-Internal Control

Job Role:

• Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds.
• Thorough knowledge on regulatory requirements on handling digital frauds
• Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks.
• Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts.
• Sending rejection letters to the customers
• Immediate action on the UE raised and ensure end to end investigation and closure.
• Recommend Process changes basis learning
• Tracking & follow up on the Unusual Events & Incidents to ensure timely closure
• Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt.
• Regular updating of NCIF & K-Force
• Handling internal as well as external communications
• Excellent written and oral communication skills

Job Requirements:

• Minimum 2 years of work experience
• Strong analytical, communication & follow-up skills
• Good knowledge of Ms Excel, Ms Word & PowerPoint
• Capability of pre-empting risks & trend and eye for details.
• Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes
• Capability of pre-empting risk lines & trends through data.

Strong follow-up ability & keenness/ Proficient in Excel

Experience Level