Dialer Manager ComparePolicy.com
ComparePolicy.com
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Workflow Management, Customer Service, Collections, Broadband, Leased line, Linux, Windows OS, Firewall, Web Servers, CRM design Modification, Outbound Routes, OUTBOUND TRUNKS, PRI Primary Rate Interface, SIP Session Initiation Protocol, GSM Gateway configuration, Data uploading, Agent ID creation Modifications, Pacing parameters, IVR interactive voice response design Modification, Salesforce Administrator, Sales marketing campaigns, Dialer KPI, IP addresses, Network Tools, System Configuration Management, IT Infrastructure Monitoring, Installation, configuration of Operating Systems, Control Panels, File sharing Servers
About ComparePolicy.com
Job Description
ComparePolicy.com believes in establishing long-term relationships with both clients and employees. Valuing employee competencies, the company provides opportunities and an environment for growth. Investing in employees, ComparePolicy.com helps sharpen their skills and competencies. Success at ComparePolicy.com relies on skilled, dedicated, experienced, and disciplined professionals. The company aims to set new industry standards by hiring individuals committed to realizing their full potential. With guidance from industry experts and company-sponsored training, employees are encouraged to evolve and strengthen their skills. ComparePolicy.com offers an excellent platform for learning and growth, along with competitive industry remuneration. The company is seeking enthusiasts looking to utilize their talents and seize opportunities. Interested candidates can submit their CVs to careers@comparepolicy.com. Location: Noida Roles and Responsibilities: - Designing and modifying CRM for outbound processes - Knowledge of outbound routes and trunks - Maintaining PRI and SIP - Configuring GSM Gateway - Handling data uploading and re-churning - Creating and modifying agent IDs - Managing pacing parameters for productivity - Maintaining records of daily dialer downloads - Analyzing calling strategies and resolving issues - Designing and modifying IVR - Uploading and maintaining voice files for IVR - Basic understanding of Salesforce Administration - Managing customer service, collections, sales, and marketing campaigns - Maintaining dialer KPIs for process improvement - Setting up data communication using IP addresses, broadband, and leased lines - Installing and uninstalling OS, network tools, and software applications - Knowledge of firewall setup - Responsible for system, hardware allocation, and configuration management - Monitoring and administering IT infrastructure including laptops, desktops, and printers - Installation and configuration of Windows Operating System - Familiarity with web servers, control panels, file sharing servers, etc. Industry Type: BPO / Call Centre Experience: 3 - 4 years Education: Any Graduate Employment Type: Full-Time, Permanent Salary: No bar for the right candidate Email ID: Recruit@comparepolicy.com (Mohd Mujeeb) Contact: +91-9311238043, +91-9311238042,